What a Donesafe Platinum Partner Does Differently
If you are choosing someone to build or fix your Donesafe system, this article explains what Platinum accreditation means, what it does not prove, and the questions that separate a partner who configures software from one who builds a system you can take into an audit.
Keep It Simple Group (KIS Group) is an independent partner and is not HSI Donesafe. We hold the highest HSI Donesafe partner accreditation, Platinum, and we have worked with the platform for more than 10 years. Other partners exist, so treat what follows as a way to judge anyone, including us.
What does a Donesafe Platinum Partner actually do?
A Platinum Partner designs, builds, upgrades and supports Donesafe for a client, rather than just selling a licence. Platinum is the highest HSI Donesafe partner accreditation, so it signals depth with the platform, but the day to day work is what you are really buying.
For KIS, that work covers custom workflows (incident, form, contractor and approval), custom dashboards, custom automations such as notifications, actions and tags, and custom forms. Donesafe has almost 100 modules across Health and Safety, Injury and Claims, Quality and Supplier, Risk and Compliance, and Environmental and Sustainability. A good partner helps you pick only what you need, then connects those modules so nothing sits in a silo.
Accreditation is the starting point. Ask any partner to show you what they have built, not just the badge they hold.
How is a partner different from a reseller or vendor support?
A partner who builds systems stays for the design, the configuration, the training and the changes that follow, while a reseller in general is focused on selling access to the software. Vendor support, by its nature, looks after the product itself and not your particular business process.
That gap is where many teams get stuck. They have Donesafe running, but incident forms mirror a generic template, contractor onboarding is a manual side process, and the reports nobody trusts still get rebuilt in a spreadsheet before each audit.
Our position is that we know Donesafe to a higher level than you will get from the vendor themselves, because our job is configuring it around how a particular business operates. Whether that matters to you depends on how far your process departs from the standard setup. If it departs a lot, you want someone who has done custom work many times.
Why build around your process instead of a template?
A template system forces your people to follow someone else's workflow, and people who find a system awkward stop using it properly. That is how records go stale and audit evidence goes missing.
Our approach is to configure Donesafe end to end around the way you operate: naming, colours, questions and, most importantly, workflows. The test we apply comes from our name. If a system is not quick and easy for everyone to use, from the forklift to the front desk, we are not done.
For you as a buyer, the question to ask a partner is simple: how do you find out how we actually work before you build anything? Our own process runs through four steps, Discover, Design, Build and Support. A partner who skips straight to configuration is guessing at your process.
Can one partner cover ISO alignment as well as the software?
Yes, if the partner builds the management system and not only the platform configuration. ISO 45001 covers occupational health and safety, ISO 9001 covers quality, and ISO 14001 covers environmental management. An auditor assessing against these wants evidence that your processes work, not a screenshot of the software.
That is why we build complete WHSEQ systems, covering Work Health, Safety, Environment and Quality, mapped to those three standards, plus HACCP food safety where it applies. A system like this includes an ISO aligned framework, documentation and controls such as policies, procedures, registers, SWMS and version control, incident and hazard management, audits and inspections, corrective actions with an owner and due date, and live, role specific reporting.
It can be built on Donesafe or on a platform you already run. Check the legislation and certification requirements that apply to you before you scope anything, as they vary by state, country and industry.
What if you already run Donesafe?
Many of the clients who come to us already have Donesafe and are not getting the most from it. That is a common reason to bring in a partner, and it does not need a rebuild.
For existing users we list six things we do:
- A system review, where we audit your setup and show you where functionality can be added or improved.
- Custom modules, designed and built to suit your process.
- Training for users and administrators, plus an online course.
- High level support.
- Adding standard modules and integrating them with the rest of your system.
- Integrations between Donesafe and your other systems.
When you speak to any partner, ask which of these they have actually delivered for a client running a live system. Taking over someone else's configuration is a different skill from a clean build, and the answer tells you a lot.
What proof should you ask a partner for?
Ask for client evidence that matches your situation, in a form you can check. Two examples we publish give a sense of the range.
Ontime Delivery Solutions' CEO describes integrating Donesafe into everyday working life, not just for COR, but for QM compliance, CRM and managing over 600 contractors and staff. BMDP, a bone marrow and stem cell registry in Singapore, implemented Donesafe as its eQuality Management System to meet quality requirements set by the WMDA, and credits the KIS team for support with customisation and rollout.
Those are different industries and different regulators, which is the point. Ask a prospective partner for comparable cases in your sector and your country. We work across Australia, New Zealand, Singapore, South Africa and Ireland, from local businesses to multi-billion-dollar global companies, so ask whether a partner can support you in each place you operate.
How to start the conversation
Begin with a live look at the platform before you commit to anything. We offer a free Donesafe demonstration, a live online session of 45 to 60 minutes, which is a low pressure way to test whether our approach suits you.
If you want the detail of what we configure, the Donesafe implementation and support page is the place to go next, and you can also call 1800 544 690.
Frequently asked questions
Is KIS Group the same as HSI Donesafe?
No. KIS Group is an independent Australian owned partner and is not HSI Donesafe. Any awards or recognition for the software belong to the platform, not to us.
Does Donesafe suit industries other than safety?
Yes. We design and build Donesafe for any industry, covering safety, food safety, quality, risk and environment. Our listed industries include construction and civil, mining and minerals, food manufacturing, healthcare and transportation.
Can you help with HR policies as well?
Yes, through trusted HR partners, covering policies and procedures, HR advice, training and competency, onboarding and inductions, and compliance and records. See the HR services page for detail.
Do you support clients after the system goes live?
Yes. Support is the fourth step in our process, and we support clients long after go live.
Related pages
This article draws on the following pages.